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Care Agency

Who will we take care off?

Elderly or disabled clients can make use of one of our health carers as a companion and aid.

People suffering from a stroke can live in his/her own home with the help of a health care worker.

Financially independent clients who need help, can function in their home environment with the assistance of a health care worker.

Post-operative– hospitalisation is expensive.  Any person that need care after major surgery e.g. Hip replacements, knee replacements, back operations.

Who will take care of you?

Care needed will determine what level of health care workers will be placed.

Health care workers are assessed to ensure competent and safe care.

Regular monitoring will be done to ensure quality care.

How long?

Care needed will determine the number of hours per day, e.g. 6 hours, 9 hours, 12hour shifts.

Some clients might need 24-hour care. Health care will continue for as long as the client requires assistance.


Medical aids – contracted out, clients can claim from their medical aids.

Under certain conditions, the medical aids approve Palliative care up to a pre-determined limit.

Quotation will be given after an assessment visit to determine the level and duration of care needed.

What to Expect

Upon notification, a comprehensive assessment is done, and an assessment report compiled and submitted as part of the motivation for home care.

Information such as medical history, surgical history and prescribed medication is contained therein. A needs assessment regarding intake and output, daily living activities, nutrition, pain control, wound care, supply of accessories such as a walker, commode, glasses and hearing aids, is done.

The most appropriate carer is identified and if necessary, taken for training by the physiotherapist, speech therapist, occupational therapist and if required to the dietician to receive advice on care and continued rehabilitation requirements at home.

Nursing Care Plan

A nursing care plan is compiled that will address possible problems that can occur and what can be done to prevent them and current problems that are present and ways to handle them and to prevent complications.

Patient File

A file is compiled with all relevant document such as:

  • A nursing care plan: to guide the carer on the care required. The care plan will be revised when as necessary during monitoring visits.
  • Progress report: all information, actions and procedures that was done will be recorded.
  • Medication chart: containing all prescribed medication, the dosage and time to be given.  The carer must record the time that the medication was administered and signed.
  • Intake and output chart: food and fluids intake as well as output such as urine, bowel action or vomitus should be recorded.
  • Back and pressure care: 2 – 4 hourly depending on the mobility of the patient.
  • Observation chart: daily blood pressure, pulse and / or blood glucose must be recorded.

Placement of a carer

When the patient is discharged from the hospital or Sub-acute unit, the home carer is taken to the facility and accompany the patient from the facility to home.  When the patient is already at home, the home carer is taken to the patient. The care plan is then discussed with the carer in detail and implemented.

Monitoring Visits

Conducted regularly as agreed. The registered nurse checks the documentation and information therein. She conducts her own examination as needed and adapts the care plan according to changed situation or progress.

Emergency Visits

Emergency visits are conducted if abnormalities are observed by the carer.  Appropriate steps to be taken might involve contact with doctor or arranging for an ambulance to take the patient to hospital.

Termination of Service

The service will be terminated as soon as the patient has recovered sufficiently or dies.

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